1. All artwork is undertaken with the understanding that once the artwork has signed approval by the customer or sent email with "approved" anywhere in the email any errors are the responsibility of the customer. If the customer supplies finished artwork it is understood that the customer has given correct artwork, any errors are the customers responsibility.
2. All artwork is to be in digital format. All fonts should be converted to curves/outlines & a list of font names supplied. All colours should be supplied with PMS numbers to ensure we print as close to possible the colour you require - please be aware it can sometimes be impossible to obtain 100% match as all materials print differently.
3. A hard copy print out should be supplied or a jpg to ensure nothing has corrupted with the file supplied.
4. Preferred files are vector PDF & vector EPS. These files are acceptable providing they are editable. JPEG images are generally not acceptable unless given at required dimensions for when four colour process work or digital printing is required. Word, Excel or Powerpoint are NOT acceptable.
5. It is the customers responsibility that artwork does not breach copyright.
6. No artwork charge applies providing there is no additional editing, resizing or any other work that needs to be done to files.
7. 50% deposit is required before orders will be processed. Goods need to be paid in full before they can leave our premises. Credit cards will attract a 2% surcharge.
8. Screens remain property of Hann Print, customer pays for preparation costs only. All repeat orders incur a resetup fee. All customer files/records/artwork/setups will be deleted after 5 years of inaction.
9. When printing on to customers items all care is taken but no responsibility.
10. Hann Print will try to acommodate urgent orders, but extraordinary expenses will be passed on & a surcharge will apply.
11. No cancellation of orders, changes to artwork, resizing, changes of any kind once production has begun.
12. 2% overrun or underrun is considered fulfillment on all orders.
13. Due to goods being individualised/branded they will not be accepted for return. If authorisation is obtained to return any stock there will be a return fee to be paid.
